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Sportsnet+ | Support
Troubleshooting
Troubleshooting
Casting
How do I get the best streaming experience on my Chromecast?
I’m seeing an “Error 1400” on my Chromecast. What do I do?
How do I access Chromecast on my iOS device?
Streams & Streaming
How do I use a connected device with my subscription?
What do I do if I am seeing closed captioning on while watching a live video, even though it is off on my iOS settings?
I think an NHL regional blackout is being incorrectly applied. What do I do?
Why is there lag between a live game on TV and the Sportsnet+ stream?
Television Provider Troubleshooting
How do I use a connected device with my TV provider?
Why am I seeing an error message from my TV service provider displaying in a screen overlay on Sportsnet+?
Why isn’t my TV provider listed?
I am a Sportsnet, Sportsnet One and/or Sportsnet 360 cable subscriber with a participating TV provider but I am unable to access all the networks on Sportsnet+?
Apple In-App Purchase Troubleshooting
How do I change my Apple in-app purchase?
I have a valid in-app purchase subscription but the channels are not unlocking or restore purchase button is not available
How do I restore my purchase with an Apple in-app subscription?
How do I change my existing plan if I’ve purchased through Apple app store?
Why do I get incorrect username or password when trying to create a linking account?
How do I find out which account my subscription is linked to?
See all 9 articles
Google In-App Purchase Troubleshooting
Can I use my Google Play in-app subscription on non-Android devices?
How do I downgrade my Google In-App Purchase?
How do I upgrade my Google In-App Purchase to Sportsnet+ PREMIUM?
How do I cancel my Google In-App Purchase?
Amazon In-App Purchase Troubleshooting
Can I use my Amazon In-app subscription on non-Amazon Fire TV devices?
How do I cancel my Amazon In-App purchase?