Troubleshooting

Casting

• How do I get the best streaming experience on my Chromecast?
• I’m seeing an “Error 1400” on my Chromecast. What do I do?
• How do I access Chromecast on my iOS device?

Streams & Streaming

• How do I use a connected device with my subscription?
• What do I do if I am seeing closed captioning on while watching a live video, even though it is off on my iOS settings?
• I think an NHL regional blackout is being incorrectly applied. What do I do?
• Why is there lag between a live game on TV and the Sportsnet+ stream?

Television Provider Troubleshooting

• How do I use a connected device with my TV provider?
• Why am I seeing an error message from my TV service provider displaying in a screen overlay on Sportsnet+?
• Why isn’t my TV provider listed?
• I am a Sportsnet, Sportsnet One and/or Sportsnet 360 cable subscriber with a participating TV provider but I am unable to access all the networks on Sportsnet+?

Apple In-App Purchase Troubleshooting

• How do I change my Apple in-app purchase?
• I have a valid in-app purchase subscription but the channels are not unlocking or restore purchase button is not available
• How do I restore my purchase with an Apple in-app subscription?
• How do I change my existing plan if I’ve purchased through Apple app store?
• Why do I get incorrect username or password when trying to create a linking account?
• How do I find out which account my subscription is linked to?

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Amazon In-App Purchasing Troubleshooting

• Can I use my Amazon In-app subscription on non-Amazon Fire TV devices?
• How do I cancel my Amazon In-App purchase?